Shipping policy

TENS MACHINE HIRE TERMS AND CONDITIONS

1. The TENS machine will only be used by the person hiring it

2. The hirer will have discussed and sought approval from their medical practitioner before using the TENS machine

3. The hirer will follow the instructions as provided and will use the machine under medical supervision

4. The success of the TENS machine cannot be guaranteed

5. If your order has been dispatched, no refund can be issued if you have changed your mind and want to cancel your order

6. If your order has not been dispatched and you change your mind and want to cancel, 100% of the order will be refunded

7. If you did not use your TENS machine for labour no refund will be issued

8. Pre-addressed Australia Post satchels will not be issued if the one you ordered gets lost

9. Return of the TENS machine is the responsibility of the hirer. If postage is required, a prepaid satchel is provided. Liability transfers from the hirer to Australia Post only when the return satchel is processed by Australia Post. Should Tens Hire Perth not receive the returned TENS and Australia Post have no record of the item then the hirer shall be required to pay a replacement fee of up to the full retail cost of the machine (RRP $235). 

10. If you return your product prior to the return date, no refund or pro rata refund will be issued

11. Should the TENS machine be lost or stolen you will be charged a replacement fee of up to the full retail cost of the machine (RRP $235). 

12. Should the TENS machine be returned damaged, contaminated with bodily fluids or with missing parts Tens Hire Perth reserve the right to charge additional fees for cleaning, repairs or replacements

13. If you selected to collect the TENS machine and cannot return it you will be expected to pay for return shipping

14. Please advise Tens Hire Perth as soon as possible if you require extra time, subject to availability. Additional fees of $15 per week will also apply if the TENS machine is returned late.

15. Tens Hire Perth are not accountable for any injury or damage sustained as a result of misuse 

16. Hire cost of the Elle Tens device is $70 for 4 weeks, $95 for 6 weeks, $115 for 8 weeks